Customer Support VA

Overview:
We need a dedicated VA to provide customer support for our digital products, bootcamps, and memberships. You’ll be the first line of contact for client inquiries, ensuring excellent service and smooth customer experiences.

Responsibilities:

Answer customer emails, chats, and WhatsApp messages

Provide product information and troubleshooting support

Guide clients through account access, course logins, and resources

Track inquiries and escalate technical issues when needed

Maintain FAQs and knowledge base for efficiency

Skills & Qualifications:

Experience in customer support or VA roles

Patient, clear, and professional communication

Ability to multitask across platforms

Knowledge of online course platforms (Thinkific, GoHighLevel) is a plus

Work Conditions:

Remote, full-time role

40 hours per week, EST hours coverage preferred

Long-term position with room to grow into Client Success Manager