Virtual Bookings Assistant

We are seeking a motivated, detail-oriented, and outgoing individual to fill the role of Organizing Tours and Bookings Specialist at Carpe Diem Tours. This full-time position plays a crucial role in the smooth operation of our tours and customer bookings. You’ll join a dynamic team of young professionals and use your organizational skills to manage bookings, assist customers, and support our tour operations.

SHIFT HOURS
Working hours: 11:00 AM – 19:00 PM CET on Mon-Tues-Sun
Working hours: 07:00 AM – 15:00 PM CET on Fri-Sat
Days Off: Wednesday & Thursday

PAYMENT
Training Period: $3.50/hour (5 days per week, for 2 weeks)
Post-Training Rate: $4.00/hour

SOFTWARE REQUIREMENTS
iPhone (preferred)
Fast PC/Mac
Reliable and fast internet connection

Responsibilities
As the Organizing Tours & Bookings Specialist, your duties will include:
Coordinating customer bookings across multiple platforms (supplier websites & Online Travel Agents).
Recording and managing bookings in ---------- and Rezdy.
Collaborating with tour guides to assign tours and build daily schedules through Slack.
Performing daily checks to ensure accuracy of bookings and itineraries.
Delivering outstanding customer service via email, phone, and messaging platforms.
Assisting with inquiries, amendments, complaints, and itinerary recommendations.
Liaising with partner agencies to ensure seamless tour operations.

What We’re Looking For
Exceptional attention to detail and strong organizational skills.
Ability to multitask, prioritize, and adapt quickly.
A proactive team player with excellent problem-solving skills.
Fluency in spoken and written English (C1 level or higher).
Confident computer literacy with a focus on efficiency and accuracy.
Professional communication and telephone etiquette.
Punctuality, reliability, and a strong work ethic.
Experience in customer service, telesales, administrative support, or event coordination (preferred).

Please fill in the following link for applying by choosing "Virtual Booking Agent" as the position: ---------- /forms/fa96b ---------- ac4895bf39ff4147bb8?r=use1
Please make sure to select the correct position listed above when applying, applications submitted under a different title may not be visible to the hiring manager.

Only shortlisted candidates will be contacted.

Thank you for your interest, we’re excited at the possibility of welcoming you to the Carpe Diem Tours team and creating unforgettable travel experiences together!