Service Coordinator

Overview:
We are looking for a dedicated and detail-oriented Service Support Associate to join our growing team. This role requires a mix of technical knowledge, sales-support orientation, and strong customer relationship skills. You will be assisting with service requests, coordinating with technical teams, and ensuring customer satisfaction while identifying opportunities for service upgrades and product improvements.

Key Qualifications:

Technical Skills:

Proficient in Microsoft Office Suite

Experience using service management or software tools (e.g., Salesforce, Helpdesk, or similar platforms)

Basic understanding of printer/copier hardware, service issues, and consumables (preferred)

Sales & Upskilling Orientation:

Willingness to continuously learn new technologies and product updates

Ability to identify service opportunities for upselling/cross-selling (consumables, maintenance plans, equipment upgrades)

Previous experience in sales-support or customer success is an advantage

Communication & Interpersonal Skills:

Excellent verbal and written communication skills

Professional and client-focused demeanor, able to build strong customer relationships

Comfortable coordinating with technicians, support teams, and clients to ensure smooth service delivery

Organizational, Multitasking & Problem-Solving:

Strong organizational skills with the ability to manage multiple service requests and schedules

Detail-oriented with strong follow-through to ensure tasks are completed

Resourceful, proactive, and solution-focused when handling challenges or conflicts

Other Requirements:

Reliable, accountable, and self-motivated

Able to work independently with minimal supervision

Open to training, performance reviews, and ongoing development

Team player with a growth mindset

Why Join Us?

Work with a supportive and collaborative team

Opportunities for growth and continuous learning

Training and development provided

Contribute to a client-focused service culture