Customer Service Agent e-com (Full-time)

Customer Service Agent (Full-time)

We are a fast-growing e-commerce company in the tech sector, run by a small and ambitious team. Our products are scaling quickly, and we’re now looking for our very first Customer Service Agent to join us for the long term.

This is not just a support role — we’re looking for someone who can grow with us. Over time, we see this position developing into a lead role, where you’ll help build and manage a small team.

What you’ll do
• Be the first point of contact for customers via email, chat, and social channels
• Help customers with setup questions, troubleshooting, and order-related issues
• Provide clear, friendly, and professional communication at all times
• Take ownership: work independently, solve problems, and escalate when needed
• Share insights with the team to improve our processes and customer experience

What we offer
• A role with short communication lines — you’ll work directly with the founders
• A company that values independence and clear communication
• The chance to grow into a lead role as our team expands
• Salary open to discussion — tell us what you think is fair for your skills and experience
• Possibility of bonuses or salary increases after good results or long-term commitment
• We actively want to help you reach your own personal and professional goals

What we’re looking for
• Someone who enjoys helping people and solving problems
• Clear and confident communication in English (other languages are a plus)
• Proactive, self-motivated, and able to work independently
• Experience in customer service, e-commerce, or tech is nice to have, but not required
• Most importantly: someone who wants to grow with us and take ownership

Why this is exciting

This is a unique opportunity to join a small, fast-moving team in the e-commerce/tech sector, right at the stage of rapid growth. You’ll have a big impact from day one and a clear path to grow into leadership if that’s what you’re looking for.

Interested?
Send us a short intro about yourself, your experience, and what you expect in terms of salary. We’d love to hear from you!