Process Writer – Documentation

We are hiring a Process Writer to create clear, step-by-step documentation from source materials such as videos, system walkthroughs, or training content. The Process Writer’s role is to transform raw input into structured, easy-to-follow process documents that can be tested, reviewed, and approved for final use.

Responsibilities

Review source materials (videos, walkthroughs, notes, etc.) and convert them into structured process documents.
Write clear, concise, and user-friendly step-by-step instructions.
Ensure formatting consistency and compliance with documentation standards.
Collaborate with QA testers and reviewers to resolve unclear or incomplete steps.
Revise documents based on feedback until the process is accurate and complete.
Work with IT test accounts or provided environments when documenting system-related processes.
Deliver 4–5 completed documents per day as part of KPI requirements.

Requirements

Experience in process documentation, SOP writing, or technical writing (preferred).
Strong written communication skills and attention to detail.
Ability to convert complex processes into simple, easy-to-follow steps.
Comfortable working with video materials, software systems, or IT-related processes.
Open to feedback and able to collaborate with QA testers and reviewers.
Strong time management skills to meet daily output goals.