Virtual Assistant in Real Estate Property Management

Virtual Assistant – Real Estate Operations
Report To: Property Manager / Ownership Team

About Us:
We are a real estate investment and management company located in United States, Florida, focused on delivering efficient operations, excellent tenant relations, and smooth financial tracking. We manage long-term, short-term, mid-term, and rent by the room single family homes, and apartment units by using ---------- , ---------- , and ---------- as our primary platforms for communication, rent collection, tenant management, and financial reporting.

We are seeking a detail-oriented and proactive Virtual Assistant to support daily property management and administrative tasks.

Key Responsibilities:
Tenant Communication & Management
- Monitor and respond to tenant inquiries via Buildium, Padsplit, Email, and other platforms, as well as phone conversations.
- Assist with tenant onboarding, move-in, and move-out communications.
- Complete, track, and escalate maintenance requests to property managers/contractors.
- Send reminders regarding rent payments, lease renewals, and compliance notices.
Rent Collection & Financial Tracking
- Monitor rent collection.
- Track late payments and send reminders to tenants.
- Track accurate income and expense data.
- Assist with reconciling rent deposits, expenses, and invoices.
Operations & Administration
- Maintain updated tenant records.
- Prepare weekly and monthly property performance reports (occupancy, collections, delinquencies, expenses).
- Schedule and prepare weekly meetings with Property Manager / Ownership Team to give update on all records.
- Schedule and coordinate vendor/contractor appointments as needed.
- Support the property manager in enforcing leases, late fees, and eviction processes (as directed).
- Marketing via social media and other platforms.
- Obtain quotes from vendors to support renovation of properties.
- Research about building a google reviews webpage and company website (future advancement)

Marketing & Leasing Support
- Post and update listings on rental platforms.
- Coordinate showing schedules or virtual tours.
- Track leads, inquiries, and applications.

Skills & Qualifications
Required:
- Previous experience as a Virtual Assistant, Property Manager Assistant, or Administrative Support.
- Technology savvy in today's world. Able to adapt to multiple web platforms and learn to operate new web applications.
- Familiarity with ---------- , ---------- , and Buildium (or ability to quickly learn).
- Strong organizational and multitasking skills.
- Excellent written and verbal communication in English.
- Proficiency with Google Workspace (Docs, Sheets, Drive) or Microsoft Office.
- High attention to detail and ability to follow instructions.
Preferred:
- Experience with tenant relations, rent collection, or property management support.
- Knowledge of multifamily/apartment leasing operations (long-term, short-term, mid-term, and rent by the room).
- Comfortable handling confidential information.
- Able to communicate in Spanish

Key Attributes
- Reliable and responsive (quick turnaround time for tasks).
- Problem-solver who can work independently.
- Professional, patient, and service-oriented communication style.
- Strong sense of accountability and confidentiality.

Work Schedule & Compensation
- Schedule: Flexible but must be available during standard U.S. business hours for some tasks.
- Hours: 40 hours
- Compensation:

How to Apply
Please submit:
1. Your resume.
2. A brief cover letter highlighting your relevant property management or virtual assistant experience.
3. Confirmation of your experience (or comfort learning) with ---------- , ---------- , and Buildium.