Remote Overnight Administrative Assistant Manager

Remote (US-Based Insurance Agency)

We are seeking a proactive Assistant Lead/Manager to oversee and guide our team of Administrative Assistants while also taking on high-level administrative responsibilities. This remote position requires excellent leadership skills, attention to detail, and the ability to ensure smooth operations across multiple functions.

Key Responsibilities

Team Management

Supervise and support the Administrative Assistants team, ensuring tasks are completed accurately and on time.

Provide training, coaching, and performance feedback to assistants.

Monitor workflows, balance workloads, and step in to handle escalations.

High-Level Administrative Support

Manage and organize executive-level communications and reports.

Handle sensitive or priority agency matters with discretion and efficiency.

Oversee and maintain accuracy of reports, documentation, and agency records.

Systems & Process Oversight

Lead the implementation and adoption of new systems and tools.

Standardize and document processes across the assistant team for consistency.

Support digital transformation initiatives by ensuring the team leverages platforms effectively.

Collaboration & Reporting

Act as the primary liaison between the assistant team and leadership.

Escalate urgent issues promptly and provide leadership with regular updates.

Identify process improvements and recommend solutions to increase efficiency.

Qualifications

Proven experience in a leadership or managerial role, ideally within administrative or operations support.

Strong organizational, multitasking, and problem-solving abilities.

Excellent communication and interpersonal skills, with the ability to coach and motivate a remote team.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfort with digital tools and systems.

Ability to work independently, prioritize effectively, and maintain a high level of professionalism.

Attention to detail and strong accountability for team and individual performance.

How to Apply

To apply, please respond directly to this ad with your resume attached and a 2-minute introductory video. In the video, introduce yourself, share your leadership background, and explain why you would be a great fit to manage our assistant team. We look forward to seeing how you can help us elevate our operations and team performance.