Operations Associate

ABOUT VIRAL COACH:
Viral Coach helps businesses increase company visibility and brand presence with organic social media, paid ads, and other digital marketing strategies. Our team includes social media experts with tenure on marketing teams for leading brands including Amazon, Paypal, NerdWallet, and others. We are quickly growing to serve small and mid-sized business owners between $1-50M top-line revenue and need to expand existing teams to support aggressive client acquisition. High standards, fast pace, zero drama. We win by making clients win.

ABOUT THE ROLE:
Viral Coach is seeking a talented, detail oriented Operations Associate to help execute on a variety of vital tasks managing client data, databases and other operational resources as needed. We are looking for a motivated, self-starter with a good grasp on data entry and data management best practices using tools such as Google Sheets and Airtable. Exceptional at communicating responsively using Slack.

You like efficient processes, good data, and spreadsheets. You ask questions, but are comfortable making decisions on sometimes incomplete information, using context. You often go above what is expected of you, identifying ways to improve procedures and streamline tasks.

RESPONSIBILITIES AND REQUIREMENTS:
Complete data entry tasks and database updates in a timely fashion
Perform internet research to locate social media profiles to complete data entry tasks
Communicate progress and escalate issues to appropriate people
Good working knowledge of data best practices
Strong competence with spreadsheets (Google Sheets and/or Excel)
Familiar with Airtable preferred
Able to handle large data sets and make connections
Strong written and verbal communication skills
Speed and clarity in communication (primarily in Slack)
Willing to work in a fast-paced environment with an openness to change
2+ years of relevant experience in administrative/operations tasks
Assist with special projects and tasks as assigned

Core Values

Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

Competitive Greatness

Be at your best when your best is needed. Enjoyment of a hard challenge. Those who have the drive to constantly improve, the superior intellect, and long term commitment to see incremental improvements become compounding returns.

Sincere Candor

Have the self awareness to accurately perceive and communicate hard truths that improve others and self, the courage to do so, and the humility to accept them, even when it hurts. Nothing great can be built without feedback: internally or externally.

Unimpeachable Character

Be the type of person with whom people are always proud to associate, personally and professionally. We look for true alignment of thoughts, words, and actions towards a goal worth pursuing.

Compensation

Compensation for this role starts at $4-8 USD per hour depending on location and experience, with room to grow based on performance. This position is hourly and we expect to provide 35 to 40 hours of tasks per week. In this position you will be asked to maintain and submit a bi-weekly timesheet.

Schedule

The schedule is flexible. Many of the tasks you will perform in this role can be done asynchronously and do not require you to work our exact schedule, however we require at least some small overlap with our core business hours (10 to 6pm, Monday - Friday PST) in order to provide updates and hand off tasks. We do expect a check in every work day (Mon - Fri PST) via Slack.

TO BE SERIOUSLY CONSIDERED FOR HIRING, PLEASE COMPLETE AND ATTACH THE FOLLOWING GOOGLE SHEETS EXERCISE WITH YOUR APPLICATION.
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