Customer Experience & Communications Assistant (Full-Time | Philippines Only)

Location: Remote
Schedule: 40 hours/week
Compensation: $600–$700/month
Type: Long-Term, Full-Time, Remote

About Us

We are a U.S.-based debt consulting company experiencing fast growth. We're looking for a smart, reliable, and professional Customer Experience & Communications Assistant based in the Philippines who can take charge of our support inbox, voicemails, and communication with clients and partners.

This role is designed for someone who is fluent in English, detail-oriented, customer-focused, and eager to contribute to a growing team.

Responsibilities

Respond to all emails in the support inbox promptly and professionally

Monitor, transcribe, and reply to company voicemail messages

Assign or escalate emails to the correct internal person or department

Communicate clearly and confidently with banks and financial institutions

Write empathetic, professional replies using perfect English

Use ChatGPT to draft templates, summaries, and responses

Retain clients through clear communication and helpful service

Help resolve client concerns with a retention- and sales-oriented mindset

Maintain clean and accurate CRM records

Provide light support to the company founder (calendar, reminders, follow-ups)


Requirements

Fluent in English – near-native grammar, tone, and writing skills

Excellent communicator – confident, calm, and persuasive when needed

Prior experience in customer service, virtual assistance, or support roles

Strong attention to detail, organized, and proactive

Comfortable using ChatGPT or AI tools

Familiar with CRM tools like Salesforce Microsoft Office (or willing to learn)

Must have a quiet place to work, stable internet, and your own computer

Compensation & Benefits

$600–$700/month (depending on experience)

Paid weekly or monthly via Wise or PayPal

5 paid vacation days/year (after 3 months)

Performance bonuses available

Stable, long-term employment with room for growth

How to Apply

Fill out this short application form:
----------


Do NOT apply if:

You're not confident in your written English

You're working multiple full-time jobs

You can't provide a quiet working environment

We’re hiring for the long term. If you’re reliable, professional, and excited to grow with a U.S. company, we’d love to hear from you!