Service Desk

Job Description

We are looking for a customer service oriented service desk specialist to provide
Technical support to users in an efficient and accurate manner. You will be
Considered as the firm’s front liner and you will solve basic technical problems and
Provide support for all assigned areas. The goal is to make sure that customer
Value is maintained to the standards set forth by the company.

Salary Package 25000 – 35000 + Night Diff*depends on experience


Role

• Provides first level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation and closure
• Recommended procedure modification or improvements
• Preserve and grow your knowledge to help desk procedures, products and services

Requirements

• Proven working experience in providing Service Desk Support
• Proficiency in English
• Working Knowledge of help desk software, database and remote control
• Strong Client-facing and communication skills
• Advance Troubleshooting and Multi-Tasking skills
• Customer service orientation
• BS Degree in Information Technology, Computer Science or equivalent