Senior IT Support Engineer

Tech Support Squad is a UK-based Managed Service Provider (MSP) supporting small and medium-sized businesses across the UK. We are looking for a highly experienced, fully remote Third Line IT Engineer based in the Philippines to join our growing team.

This is a fantastic opportunity to work with a UK company, support a variety of clients, and develop your skills with Microsoft 365, Azure, and other leading cloud technologies — all from the comfort of your home.

What You’ll Do

Act as the escalation point for our 1st/2nd line team, resolving complex technical issues.

Manage, troubleshoot, and optimise Microsoft 365, Azure AD, and Windows Server environments.

Deliver projects such as Microsoft 365 migrations, Azure deployments, and security rollouts.

Document solutions and processes, and help mentor junior engineers.

Communicate clearly with UK clients via email, chat, and video calls.

What We’re Looking For

Location: Based in the Philippines with the ability to work UK business hours.

Proven MSP Experience: You’ve worked for an IT Managed Service Provider and know how to juggle multiple clients and tickets.

Microsoft Certified: At least one certification in Microsoft 365 (MS-900, MS-102, etc.) AND one in Azure (AZ-900, AZ-104, etc.).

Technical Skills: Microsoft 365 admin (Exchange, SharePoint, Teams, Intune), Azure AD, Windows Server, Hyper-V/VMware, and networking fundamentals.

Communication: Clear, fluent English speaking voice is a must — you’ll be talking to UK clients daily.

Self-Sufficient: Must provide your own reliable IT hardware and have a fast, stable internet connection.

Bonus: Google Workspace migration and support experience.

What We Offer

Competitive salary (based on experience, paid in PHP)

Full-time, permanent remote work

Professional development & paid certifications

Exposure to UK clients, tools, and cutting-edge cloud projects

Friendly, collaborative remote team environment