Mandarin or Japanese or Korean IT Desk Support L1

Job Description
Job Title: Mandarin or Korean or Japanese Cisco L1 Service Desk Support
Role: Independent Contractor
Candidates should be in Philippines
Exp: 3-4yrs
Work From Office Location: 1634 Taguig Metro Manila
Fluent in Mandarin/ Korean/ Japanese ( Language Skills )
(Independent Contractor role)

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Company Overview

EIL Global is a dynamic IT service provider headquartered in Adelaide, Australia, with a strong presence across Asia Pacific and EMEA. We specialize in delivering cutting-edge IT solutions in desktops, servers, networks, and data center technologies. Our expertise spans the entire spectrum of IT infrastructure, with a focus on digital transformation through professional and managed services, AIOPS, AI-based workforce automation, and blockchain solutions.

Job Description
Cisco L1 Service Desk Support
Role: Independent Contractor
Candidates should be in Philippines
Exp: 3-4yrs
Work From Office Location: 1634 Taguig Metro Manila
Fluent in Mandarin/ Korean/ Japanese ( Language Skills )
• Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Basic understanding of PC hardware set-up and configuration.
• Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
• Basic knowledge of Active Directory, Messaging, User Profile Administration including Remote Troubleshooting, Installation and Uninstallation of applications etc. is a must.
• Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups.
• Knowledge of Microsoft based operating systems with emphasis on Windows X (i.e. Win10, Win7)
• Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, MFD, Mobile & Tablets)
• Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
• Good written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on-time.
• MCP and ITIL certification would be desirable but not mandatory
• Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),

Non-Technical
· Good Customer management skill,
· Good in oral and written communication
· Able to interact and work with customer at different levels.
· Self- Driven and result oriented.
· Really passionate about the work
· Local language knowledge is preferred
· Fluent in Mandarin/ Korean/ Japanese ( Language Skills )
· Studied/Worked in South Korea is plus.
· Be good at Read & Write in English.

Screening Questions
Current location?
Languages known: Japanese/Mandarin/Chinese:
Notice period?
Relevant work experience?
Current CTC per Month?
Expected CTC per month?
How many years of experience do you have with Hardware/Network Support?
Do you have 2-3 years of hands-on experience in Desk Support at an L1 level?
Do you have exp in Ticketing tools like ServiceNow?