Shopify Customer Care & Admin Support (Philippines based only)

Shopify Customer Care & Admin Support (Philippines based only)

We’re looking for someone who can own the day-to-day customer care and admin operations for our ecommerce store, ensuring every interaction is smooth, supportive, and on-brand. This role is at the heart of delivering great experiences for our customers while keeping operations tight and data accurate.

What you’ll be doing:

???? Customer Care & Sales Assist – Respond to inquiries via Shopify Inbox/chat, resolve complaints, and act as a virtual store assistant by recommending sizes, styles, and accessories. Proactively upsell/cross-sell and create draft orders where helpful.

???? Order, Returns & Exchanges – Process orders with accuracy, manage returns/refunds, communicate stock updates, and follow through on exceptions.

???? Warehouse Coordination – Liaise with our warehouse on pick/pack issues, returns, damages, and restocks. Track and log recurring issues for process improvements.

???? NDIS/NDIA Orders – Manage NDIA/NDIS processing in Shopify, prepare required docs, follow SOPs, and ensure sensitive data is handled securely.

???? Product & Inventory Admin – Support with product uploads, updates, pricing, and maintaining clean Shopify product data.

???? Reporting & Insights – Deliver weekly/monthly reports on inquiries, resolution times, assisted sales, returns, NDIS volumes, and more—then flag insights and suggest improvements.

About You:

?? Customer-focused with strong communication and problem-solving skills
?? Familiar with Shopify operations (orders, inbox, returns, product management)
?? Comfortable juggling customer care, sales support, and admin tasks
?? Detail-oriented and proactive in driving improvements

???? Apply here: ----------