Experienced Tele caller - Appointment setter

If you an experienced tele caller and appointment setter, we would love to hear from you.

Role:
Tele Market Executive is one who is responsible for setting up the meeting with the Homeowners who want to sell their existing home or investment property.

Responsibility Deliverable:
1. Learn and Understand the Real estate service.
2. Data sourcing and management.
3. Tele calling to generate the meetings for the property appraisals/assessments.
4. Develop selling skills and business knowledge to grow into a Business Development executive.

Tasks & Activities:
Learn and Understand the Real estate service

? Complete the training related to Real Estate service.

? Have clear telemarketing stills related to real estate.

? Memorise script and customise it of the client’s as per the situation while on call.

? Role play call.

? Identify the client opportunity.

? Familiarise with the marketing collateral/content.

Data sourcing and management.

? Coordinate with the loan support team to source the calling list.

? Update the client records based on the conversation.

Tele Calling:

? Preparing for the call ? Review customer information: Check the CRM for any relevant details about the customer before making the call ? Set Objectives: Have a clear goal for the call.

? Building Rapport:

? Personalisation: Use the customer's name and any known information to personalize the conversation.

? Needs Assessment:

? Ask Open-Ended Questions: Understand the customer's needs and pain points. Example: "Can you tell me about the plans you have regarding settling your current property?”
? Listen Actively: Pay close attention to the customer's responses and take notes.

? Presentation
? Tailored Pitch: Present your product or service, focusing on how it addresses the customer’s speci?c needs. Example: "Based on what you’ve mentioned, our property sales agent, who comes with a good number of years of experience, can connect with you by...".

? Highlight Bene?ts: Emphasise the key bene?ts and unique selling points. Example: "One of the main advantages is..."

? Handling Objections
? Listen and Acknowledge: Understand the customer’s concerns. Example: "I understand that rate/time is a concern for you."

? Provide Solutions: Address objections with relevant information and solutions. Example: "We o?er ?exible repayment payment plans that might suit your budget."

? Closing

? Summarise Key Points: Recap the main bene?ts and features discussed. Example: "To summarise, our service o?ers..."

? Call to Action: Clearly state the next steps. Example: "Can we schedule a phone meeting with our sales agent for this Thursday or next week?" .

? Follow up:

? Set Expectations: Inform the customer about what to expect next. Example: “I will send you an email with the details we discussed.”
? Express Gratitude: Thank the customer for their time and interest. Example: "Thank you for your time today. It was great speaking with you."

? Documentation

? Record Details: Log the call details, customer responses, and any follow-up actions in the CRM.

? Schedule Follow-Ups: Set reminders for any necessary follow-up actions.

? Being the communication bridge between the prospective client and the Business Development team to ensure meeting details accuracy.

? Write emails professionally to share company pro?les or any information the prospective client seeks about the company. 1 hour/day