Office Staff Needed

Overview:

Our firm advocates for property owners navigating insurance claims for losses caused by fire, water, theft, or vandalism. We are looking for a resourceful and tech-driven Virtual Assistant to join our team. In this role, you will handle day-to-day administrative support, keep claim files organized, and ensure smooth communication between clients, vendors, and our adjusters. This is a full-time, permanent position with the chance to build expertise in the insurance claims field.

Core Duties
Scheduling & Communication
• Manage appointments using Google Calendar
• Send follow-up emails and fax letters through RingCentral
• Answer and place client and vendor calls in a professional manner

Claims & Administrative Support
• Create and update invoices, calculations, and fillable Word/Excel documents
• Keep claims organized in Dropbox and Notion
• Handle data entry, correspondence, and file tracking
• Monitor claim progress and follow up with insurers, vendors, and policyholders
Technology & Collaboration Tools
• Work daily in Gmail, Microsoft Office, Dropbox, Notion, Slack, and Zoom
• Maintain digital file organization and support team collaboration

Required Skills & Experience
• Hands-on experience with Dropbox (cloud & desktop), Notion, and Slack
• Solid knowledge of Microsoft Office (Word, Excel, Outlook) and Gmail
• Typing speed between 40–60 WPM
• Strong attention to detail and organizational skills
• Clear, fluent English (written and verbal)
• Application Requirement: Include your resume and the word “claims” in your application
• Proven ability to manage tasks independently and meet deadlines
• Familiarity with insurance claims workflows is preferred but not required

Additional Details
• Work Hours: Monday to Friday, 9 AM – 5 PM PST (Los Angeles schedule)
• References: Submit 2–3 professional references from USA-based companies
• Interview: Conducted via Zoom

Term of Employment
This is a full-time, long-term opportunity supporting the claims process for residential and commercial property damage. You’ll play a vital role in helping clients move forward after unexpected events.