Customer Care Specialist

IMPORTANT – READ THIS FIRST!

You can only apply via video.
Start your video with the sentence: “Hello Broad Labz.”
If you don’t follow this instruction, you will not be invited. No exceptions.

About Us

BroadLabz is a fast-paced e-commerce company that builds and scales brands at speed. We don’t operate like traditional businesses—we move fast, rely on smart systems, and expect excellence.

What You’ll Do

Provide outstanding customer support across multiple channels.
Handle refunds, complaints, and issue logs (Google Sheets).
Collaborate with the team daily via Slack.
Use Shopify and Gorgias to manage orders and customer interactions.
Spot recurring issues and suggest improvements to enhance the customer experience.

Requirements

-At least 6 months of customer service experience (e-commerce required)
-Shopify experience is a must
-Familiar with Gorgias, ChatGPT, Zendesk, Google Workspace, Slack
-Strong attention to detail and problem-solving skills
-Reliable internet & quiet work environment
-Available Monday to Saturday
-Willing to sign an NDA if hired

Application Instructions

We only consider applicants who submit a video.
Record a short video and begin with: “Hello Broad Labz”
In your video, tell us:
Who you are
Your experience with Shopify
Why you’d be a great fit for this role

Only shortlisted candidates will be invited for an interview.