E-commerce Customer Support (Remote, English Required)

We’re looking for a Customer Support Specialist to handle customer emails and messages for our online fashion store.

What you’ll be doing:
• Replying to customer emails/messages quickly (within a few hours, same day).
• Answering questions about orders, tracking, shipping times, and sizing.
• Helping with payment/checkout issues.
• Handling refund/return requests with professionalism and empathy.
• Using Shopify + apps (we’ll train you if needed).
• Creating discount codes/store credit when necessary.

What we expect from you:
• Excellent written English (clear, polite, and professional).
• Ability to stay calm & friendly even with upset customers.
• Experience with Shopify/e-commerce is a big plus.
• Availability to respond daily (fast replies are very important).
• Reliable, detail-oriented, and proactive.

Hours & Pay:
• Part-time, fully remote.
• Flexible hours as long as responses are quick.
• Payment to be discussed (per hour or fixed monthly).

How to Apply:
• Send us a short introduction about yourself.
• Tell us your favorite fruit
• Share your experience with e-commerce or customer support.
• Provide your expected hourly rate.