Urgent : CSR E-com (44 hrs/week - Seasonal to Full Time)

Are you passionate about delivering exceptional customer experiences?
We're a leading e-commerce company specializing in personalized canvases for the US market,
and we're looking for a dedicated CSRs to join our growing team!
You will join our 80+ teammates in the PH as we scale our way to major countries in the EU market.
Be part of our yearly company vacations!. We've been to Siargao and Boracay so we're eyeing Thailand next!
Check out our latest company event here ----------

What You'll Be Doing:
- Handle inbound phone calls with professionalism, accuracy and care
- Respond to customer emails promptly and effectively
- Maintain accurate records and logs in our systems
- Conduct timely follow-ups to ensure customer satisfaction
- Support customer retention initiatives
- Manage return processes and coordinate with our fulfillment team
- Work collaboratively across departments to solve customer issues

What We're Looking For:
- At least 2+ years of Customer Service experience specifically in e-commerce stores [Must]
- 6+ months hands-on experience with Shopify (or similar E-com platforms) [Must]
- Can commit to working 44 hours per week including weekends (10PM to 6AM PH Time) [Must]
- Experience with time tracking tools and accountability
- Strong commitment & professional work ethics
- Proficient with Gorgias (or similar helpdesk tools), Google Sheets, Notion / ClickUp (or similar tools)
- Good conversational English (written and verbal)
- Strong attention to detail with repetitive tasks
- Excellent time management and process-oriented mindset
- Ability to identify inefficiencies and suggest improvements

System Requirements:
- Windows 10 or higher
- AMD Ryzen 5 processor (or equivalent)
- Minimum 16GB RAM DDR4 + SSD preferred
- Stable internet connection

Bonus Points (But not required)
- Intermediate Google Sheets skills (formulas, filters, pivot tables)
- Previous experience with Notion or project management tools
- Creative eye for visual content and layouts

What We Offer:
- Compensation: $550 - $685 USD/month
- SKILL DEVELOPMENT OPPORTUNITIES to grow your expertise
- LEADERSHIP ADVANCEMENT POTENTIAL for the right candidate
- PAID TIME OFF for work-life balance
- SUPPORTIVE & FRIENDLY TEAM CULTURE that values your contributions
- OPPORTUNITY TO LEARN MORE with a top-performing e-commerce brand

How to Apply:
Use this link and fill it out: ----------

In the Name Field, add the Keyword: XMAS so you are prioritized

Let's build something amazing together!