Chat Inbox & Admin Support Specialist

We are seeking a highly motivated and detail-oriented Chat Inbox & Admin Support Specialist to join our team. This role is responsible for managing our online chat inbox, converting leads into confirmed client arrivals, handling bookings, and performing accurate data entry for ongoing analysis. The ideal candidate will have a background in administration, excellent written English skills, and the ability to multitask in a fast-paced environment.


Key Responsibilities
• Lead Conversion & Customer Engagement
• Respond promptly and professionally to all chat inquiries (Facebook, Instagram, website, etc.).
• Build rapport with potential clients and convert leads into confirmed bookings/arrivals.
• Provide accurate information about treatments, promotions, and services.
• Follow up with potential leads to maximize conversion rates.
• Bookings & Scheduling
• Manage the booking system: schedule appointments, confirm attendance, and reschedule when needed.
• Communicate with the on-site team to ensure schedules are up to date.
• Send reminders and confirmations to clients.
• Administrative & Data Entry
• Enter client details, leads, and booking information into the CRM/spreadsheet accurately.
• Maintain organized records of all conversations and bookings.
• Compile and format reports for management review.
• Support the team with any other administrative tasks as required.


Qualifications & Skills
• Proven administrative experience (at least 2 years preferred).
• Strong English communication skills (written is essential, spoken is a plus).
• Experience with data entry, record-keeping, and attention to detail.
• Previous experience in customer service, sales support, or chat support is highly valued.
• Ability to work independently with minimal supervision.
• Familiarity with online booking systems, CRM tools, or spreadsheets (Google Sheets/Excel).
• Strong organizational and multitasking skills.
• Reliable internet connection and home office setup.


Personal Attributes
• Friendly, persuasive, and client-focused.
• Results-driven with a focus on converting inquiries into confirmed visits.
• Professional, reliable, and consistent in communication.
• Proactive and willing to learn about our treatments and services.


Work Conditions
• Remote position (Philippines-based).
• Full-time role.
• Operating hours: 9:00 AM – 9:00 PM New Zealand time (12-hour coverage, shifts may be rotated if more than one staff).
• Training and guidance will be provided.


Compensation
• Competitive monthly salary (based on experience).
• Performance-based incentives for lead conversions and booking targets.