Customer Service Specialist

Job Responsibilities:
1. Comfortable around unfamiliar software and quickly learn and handle the basics of Customer Relationship Management (CRM).
2. Understand how to speak to customers about a technical issue using a non-technical and friendly manner.
3. Monitor and respond to all customer inquiries in a timely manner; identify customer demands; promote the optimization of product functions and customer experience; and enhance customer loyalty
4. Utilize all software and diagnostic tools needed to perform successfully and efficiently on computer operational assignments.
5. Manage amounts of incoming phone calls.

Qualifications:
1. At least 2 years in relevant fields; bachelor’s degree; preferably have experience in ecommerce/clothing related industry; experience in account management including direct customer service and management. We are also open to developing exceptional candidates with no prior experience.
2. Outstanding written and verbal communication skills in proficient English.
3. Willing to learn efficiently, hardworking, teamwork skills, and loyal
4. Can solve problems independently, have own understanding and thinking about products, and be good at analyzing industry trends and customer needs
5. Experience in basic computer related skills such as Microsoft Office and Google Suite.
6. POSITIVE ATTITUDE
7. Accept shift from 12 am to 8 am

To apply, please email us at ---------- with your resume (cover letter optional) along with responses to these questions:
1. How’s your internet speed?
2. Previous experience in customer service.
3. Do you have experience with Amazon, Shopify and Zendesk?
4. Do you accept shift from 12 am to 8 am?
5. Your expected salary rate(USD/Hour)?