Speed-to-Lead Virtual Assistant (Pet Waste Removal)

Speed-to-Lead Virtual Assistant (Pet Waste Removal)
Remote | USA

Role:
You will be the first point of contact for incoming leads for a growing pet waste removal business. Your main goal is to respond quickly to potential customers, handle incoming calls and online leads, and convert them into paying clients. You will also support local marketing by posting in neighborhood groups during slower periods.

Your Primary Goals and KPIs Are:
- Main KPI: Convert new leads (phone, Facebook, and Sweep&Go partial submissions) into paying customers using GoHighLevel.
- Assisting Goal: Maintain near-immediate response times for all inbound calls and online leads.
- Goal: Generate consistent new client sign-ups and ensure smooth communication flow.

Priorities:
1. Speed-to-Lead: Answer calls and respond to inquiries within minutes to maximize conversion.
2. Lead Conversion: Follow up with Facebook leads and partial submissions from Sweep&Go, using GoHighLevel to close sales.
3. Community Engagement: Post to local neighborhood groups during slower times to boost awareness and attract new leads.

Responsibilities:
- Answer and professionally handle incoming phone calls, transferring to the owner when necessary.
- Monitor and respond quickly to Facebook leads and Sweep&Go partial submissions.
- Use GoHighLevel to manage follow-ups and convert leads into paying customers.
- Track and update CRM entries for all interactions.
- Post relevant promotions or engaging content in local neighborhood groups when available.
- Maintain a friendly, helpful, and professional tone in all interactions.

Requirements:
- Strong written and verbal English communication skills.
- Proven experience as a Virtual Assistant, customer service representative, or similar role.
- Ability to work independently, stay organized, and respond quickly to leads.
- Familiarity with GoHighLevel (GHL) or Sweep&Go (S&G) is a plus—training provided if needed.

KPIs/Results:
- Respond to all new inquiries within minutes.
- Consistently convert a measurable percentage of leads into new paying clients.
- Maintain visible engagement in neighborhood groups to increase brand awareness.

Location:
Remote

Availability:
Flexible, part-time hours during U.S. Eastern Time business hours.

Salary:
$5/hour + commission for each new client’s first paid invoice.

Benefits:
- Flexible work schedule.
- Commission-based earnings potential.

Communication Expectations:
- Use prompt, clear communication for all updates.
- Over-communicate rather than under-communicate.
- Keep the owner informed of progress, challenges, and wins.