Customer service rep

About the Role

We help homeowners solve urgent service issues. You’ll be the calm, friendly voice that guides customers, solves problems, and follows through. If you speak fluent English, love helping people, and show up reliably every day, we want to meet you.

What You’ll Do
• Handle email, chat, and phone inquiries with a warm, professional tone
• Diagnose the customer’s need, set expectations clearly, and book the right service
• Own each case: follow up and close the loop, no loose ends
• Document interactions in our CRM; follow SOPs and improve them as you learn
• Collaborate with operations to resolve issues fast; escalate when needed
• Identify simple upsell/cross-sell opportunities that genuinely help the customer

You’re a Fit If You
• Have C1/C2-level English, neutral/pleasant accent, and excellent writing skills
• Put customers first—you’re patient, empathetic, and solution-oriented
• Are reliable: stable power/internet, quiet workspace, on-time, every time
• Are coachable: you accept feedback, learn quickly, and improve weekly
• Can follow checklists and also think independently when a situation is new
• Bonus: experience with Zendesk/Freshdesk, RingCentral/VoIP, Google Workspace, CRM

Requirements
• i5/Ryzen 5 (or better), 8GB+ RAM; wired internet 25 Mbps+ (with backup)
• Quality USB headset; quiet, professional environment
• No other full-time employment; able to work US Eastern hours

What We Offer
• Competitive salary (paid twice monthly), 13th-month pay, paid PH holidays
• Performance bonuses, tenure increases, and clear growth paths (Senior CSR ? Team Lead)
• Training and SOPs, with weekly coaching—your growth matters here

How to Apply (follow exactly)


Email subject: Customer Support – – OLJ
Send to: ----------

Include all four items or your application won’t be reviewed:
1. 60–90s voice sample (Vocaroo/Google Drive): Introduce yourself and describe a time you turned an unhappy customer into a happy one.
2. Writing sample (150–200 words): Reply to this scenario:
“My service window was 1–3pm and no one arrived. I took time off work. Why should I trust you with my home?”
(Be concise, empathetic, give next steps.)
3. Tech & internet proof: Speedtest link/screenshot + PC specs (CPU/RAM) + backup power/net plan.
4. Resume + your desired monthly salary and earliest start date.