Part-Time Customer Support Agent (E-Commerce / Shopify)

Important:
This is a Part-Time Position (not Full-Time).
Please do not apply if you are only seeking full-time work.

About Us

We are a fast-growing eCommerce dropshipping company operating multiple online stores across different European countries.
Our mission is to provide exceptional customer experiences and build long-term relationships with our clients.

We are currently looking for a dedicated and reliable Part-Time Customer Support Agent to join our international team.
There is significant growth potential for individuals who show consistent performance, professionalism, and loyalty.


Responsibilities
• Handle customer inquiries, complaints, and refund requests.
• Respond to customer emails (refunds, tracking, FAQs, etc.) within 24 hours.
• Manage and update tickets in our support and project systems.
• Maintain accurate records of customer interactions and reports.
• Contribute to internal documentation and process improvements.
• Ensure clear, polite, and consistent communication in every response.


Requirements
• Minimum 1.5 years of customer service experience (MUST)
• Experience with Shopify (eCommerce platform) – MUST
• Experience with Slack (communication tool) – MUST
• Experience with DeepL (translation tool) – MUST
• Experience with Freshdesk (support help desk) – Preferred
• Experience with ClickUp (ticketing/project system) – Preferred
• Fluent in English, both written and spoken
• Strong attention to detail, organization, and consistency
• Available 6 days per week, 4 hours per day (CET timezone)
• Not currently working in another full-time role


We Provide
• Step-by-step video training
• Detailed SOPs (Standard Operating Procedures)
• Ready-to-use reply templates
• Access to a dedicated backend manager for ongoing support


What We’re Looking For

We value reliability, professionalism, and a proactive attitude.
You don’t need to know everything on day one — we’ll train you.
But you must be motivated to learn, improve, and grow with us long-term.

If your work ethic and results show dedication, we reward loyalty and offer real opportunities for advancement.


How to Apply

Please start your application with the word cherry (to show you read the full description).

Then answer the following questions:
1. How many years of experience do you have in customer support?
2. Which ticketing/helpdesk systems have you used (e.g., Freshdesk, Zendesk, Gorgias, etc.)?
3. Do you have experience with DeepL and Slack?
4. Why do you believe you’re a great fit for this position?

Job Type
• Part-Time (24 hours per week)
• Long-term position with performance-based bonuses