Solar Sales Support / Customer Service Representative

Join a USA-based solar company with 8+ years of proven success and a mission to bring clean energy to more homes while saving customers on their electric bills!

We’re looking for an enthusiastic and customer-focused Customer & Sales Support Specialist to be the welcoming voice of our company and support our growing team.

Your Role:

As the first point of contact after a sale, you will ensure our new customers have a smooth and positive start to their solar journey. Your responsibilities will include:

- Creating project designs using Aurora Solar
- Conducting welcoming and onboarding calls to new customers to confirm their details and set clear expectations.
- Serving as a primary point of contact for customer inquiries via phone and email, providing timely and friendly support.
- Assisting our Quality Assurance team with administrative tasks, such as scheduling appointments and preparing documents.
- Maintaining accurate and detailed records of all customer interactions in our CRM system.
- Collaborating with project managers to ensure a seamless customer experience from sale to installation.

Qualifications:
- Experience in Residential Solar Industry
- Exceptional verbal and written English communication skills with a clear, friendly, and professional phone manner.
- 1-2+ years of experience in customer service, sales support, or a similar client-facing role.
- Proficiency with CRM software (experience with Zoho is a major plus).
- Highly organized and detail-oriented, with the ability to manage multiple customer interactions.
- A positive, empathetic, and patient attitude.
- Reliable, proactive, and eager to grow long-term with a mission-driven company.

What We Offer:
- Stable, long-term employment with a U.S.-based company.
- Competitive pay in USD, paid on time weekly.
- A friendly, supportive, and collaborative team environment.
- An opportunity to build a career at a rapidly growing company in the renewable energy sector.

Apply now with your resume!