Customer Service and Dispatching Jr. Coordinator - Overnights Home Health

*** To apply, please submit your resume and a 2-3 minute video highlighting your experience***

Hours: Friday 4P-10P / Saturday & Sunday 6A - 10P / Monday Morning 6A -10A ET

Company Overview:

Alvita Care is a preferred provider of private home care services. We supply premier in-home care
services designed to enhance the well-being, independence & dignity of our clients across multiple
markets. We provide relief and assurance to family members who know that their loved ones are
happy, safe and cared for. We don’t believe in one-size fits all solutions and tailor our care plans to
each individual client’s needs.

It is our mission to ensure our clients are happy, safe, well cared for, and above all treated with
dignity and respect. Alvita is unique in its focus on the entire family unit, not just the senior with
whose care we are entrusted. In addition, we differentiate ourselves from competitors through 24/7
availability (never through an answering service), guaranteed compatibility between client and
caregiver, and RN oversite on every case.

What You Will Do
• Schedule and coordinate 100% of assigned Client case load in an efficient, consistent and
timely manner, while ensuring outstanding customer satisfaction.
• Communicate openly with other tea ---------- mbers in the department regarding scheduling,
attendance, Client changes in condition, and escalating larger-scale issues as determined
for prompt resolution and follow up.
• Verify caregivers’ attendance daily ensuring they are attending their scheduled cases and
be able to prioritize staffing cases for no-shows, call-outs, or any missed visits based on the
Client’s needs of care
• Handle and respond promptly to all incoming Client and caregiver calls and email
• Communicate with Clients and their families regarding appointment scheduling, plan of
care updates, any and all changes in schedule
• Maintain and document communication with all Clients in the specified home health
software
• Coordinate the caregivers’ schedules and maintain a schedule of all services rendered per
month
• Verify billed services against requested services, working in tandem with the Finance
Department
• Maintain Client confidentiality and privacy with dignity and respect
• Ensure compliance with DOH regulations and internal policies and procedures
• Ad hoc projects as needed

Who You Are:
• Ability to manage a caseload in a fast-paced environment
• Ability to multitask
• History of achieving the high customer service satisfaction rates
• Excellent communication abilities (written and oral)