Client Concierge & Virtual Assistant for Intellectual Property Law Firm

Compensation: Starting at $6/hour + $5 bonus for each converted lead that is responded to within 5 minutes of first contact.
Schedule: Full-time, remote (40 hrs/week). Must have reliable internet, backup power preferred.
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About Us
We are a U.S.-based intellectual property law firm working with innovative businesses and entrepreneurs. We pride ourselves on delivering exceptional client service and want someone who will be the first voice and face of our firm.
This is a hybrid role:
1. Client Concierge (Intake Paralegal) – Qualify new client inquiries, schedule consultations, and handle onboarding.
2. Virtual Assistant to the Managing Partner – Manage calendars, emails, and assist with executive tasks when not handling client calls.
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Responsibilities
• Answer inbound calls and web inquiries promptly and professionally.
• Respond to all new leads within 5 minutes of contact.
• Qualify potential clients using intake forms and scripts.
• Schedule qualified clients with attorneys and manage reminders/follow-ups.
• Send intake documents, fee agreements, and track in CRM (Clio/Lawmatics or similar).
• Support the managing partner with inbox management, scheduling, research, and administrative tasks.
• Maintain accurate records of leads, calls, and outcomes.
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Ideal Candidate
• Excellent English communication skills (spoken & written).
• Prior experience in a call center. Law firm intake or paralegal experience is a big plus!
• Confident on the phone, empathetic, and able to guide prospects through next steps.
• Tech-savvy: CRM tools, Google Workspace, Zoom, and scheduling apps.
• Highly organized, proactive, and detail-oriented.
• Reliable internet connection and quiet workspace.
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Compensation & Growth
• $6/hour to start
• $5 bonus for each qualified lead converted that is responded to within 5 minutes.
• Performance-based raises
• Opportunity for long-term growth with the firm.
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How to Apply
Please prepare:
1. A short cover letter explaining why you’re a fit for this role.
2. A 2–3 minute voice recording introducing yourself and explaining how you would handle a potential client calling in about a trademark issue.
3. Your updated CV/resume.
Submit your application at ----------