Customer Success & Social Media Engagement Associate

About Us:
We are a growing eCommerce holding company managing multiple online brands. Our focus is on delivering excellent customer experiences while scaling through innovative digital strategies.

Role Overview:
We are seeking a proactive and resourceful individual to join our team. This role has two main responsibilities:

Monday to Saturday – (Sunday + holidays Off)

Customer Support & Order Management:
- Manage and respond to customer inquiries via email, chat, or phone.
- Reassure and support clients, ensuring a smooth experience.
- Coordinate with the logistics team to track, manage, and confirm order deliveries.
- Social Media Monitoring & Engagement
- Monitor comments on our Facebook ads.
- Reply and animate discussions to keep a positive and engaging brand image.
- Leverage AI tools to assist with drafting responses and engagement strategies.

What We’re Looking For:
- Strong communication skills (written & spoken).
- Organized and detail-oriented.
- Comfortable using AI-powered tools for productivity.
- Previous experience in eCommerce, customer service, or social media management is a plus.

What We Offer:
-Flexible remote work.
- Growth opportunities within a fast-scaling company.
- Training and access to cutting-edge AI tools to make your work easier.

Pay: $300 / month base salary + commissions on recovered sales over the phone (10% of a recovered sale)

Expected pay: $400 - $600 / month

Add banana to your application to be selected in the hiring process