***** Client Coordinator for Top Rated Cosmetic Surgery Clinic in London, England *****

We require an efficient, friendly, organised superstar to process customer email inquiries and manage busy diaries. It is a key, long term role, full time, 5:00am – 2:00pm UK time, Monday to Friday. You will work closely with the company’s founder/Managing Director. We’re top rated because of the skill of our clinician’s and the care, knowledge and efficiency of our admin team. The company is well established (trading since 2005) and growing fast.

Job title: Client Coordinator
Reports to: Managing Director
Work days: Monday - Friday
Work hours: 5:00am – 2:00pm UK time (8 hours + 1 hour break), 40 hours/week

Job purpose
The Client Coordinator plays a central role in building a base of delighted clients by knowledgeably answering questions, efficiently managing dynamic clinical calendars, pro-actively following up prospects and treated clients as well as performing a range of administrative duties. Key tasks are responsively responding to client inquiries via email, confirming and rescheduling client appointments, maintaining Infusionsoft client database and tags, answering questions using FAQ templates/acquired knowledge, and following up unconverted inquiries.

Key responsibilities and accountabilities
1. Manage diaries to maximise efficiency of clinicians
2. Communicate via email with clients, partners and clinicians
3. Nurture prospects from inquiry to treatment
4. Maintain client databases
5. Develop relevant knowledge and skills
6. Refine and document company processes
7. Compile payment summaries for clinicians
8. Plan clinical rota
9. Monitor and report on activities and provide relevant management information
10. Transcribe medical notes

Key tools
• Web based email
• Google Calendar
• Google docs templates
• web spreadsheets
• Infusionsoft
• Skype

Essential skills/knowledge
• Perfect written English spelling, grammar and structure
• Ability to deliver outstanding customer service
• High level of organisation with good administrative skills
• Dynamic, self-motivated with ability to work independently
• Ability to multi-task and work under pressure
• Problem-solving skills
• Email
• Touch typing 50+ wpm
• Attention to detail
• Flexibility
• High energy level
• Efficient

Desired skills/knowledge
• Infusionsoft
• Process documentation
• Selling
• Exposure or interest in medical/cosmetic dermatology/plastic surgery

Physical requirements
• His/her own desktop computer, webcam, full size keyboard and mouse
• Stable, reliable, high-speed internet access essential
• Back up internet and work unit
• A quiet and distraction free workspace

Job Benefits:
• Full training & support will be provided to the successful applicant so you are able to do the job independently
• Be part of a growing company that provides world-class customer service
• Work closely with company founder/Managing Director
• Incentives/bonuses

Please answer these questions in your cover letter:
1. What are your weakness/es and how did you overcome them?
2. How would you reply to this customer? "Are you kidding me?? I can't wait 3 weeks for an appointment!"
3. Why did you leave your previous employer(s)?
4. When are you available?
5. Are you fully able to take on a 40 hour/week job?
6. What is your verified typing speed?
7. Have you worked from home previously? If so, during which locals hours/days?
8. Do you have the necessary computer equipment?
9. How is your broadband connection?
10. Have you ever used Infusionsoft?