GENERAL MANAGER

1. Leadership and Management
? Lead and supervise all department heads (Sales, Service, Inventory, Admin, etc.).
? Set performance goals and ensure teams are aligned with company objectives.
? Foster a culture of discipline, accountability, and customer service excellence.
2. Business Operations
? Oversee day-to-day dealership operations to ensure smooth workflow.
? Implement policies, procedures, and best practices across all departments.
? Monitor operational efficiency and recommend improvements.
? Ensure compliance with company policies, government regulations, and industry standards.
3. Sales and Marketing
? Drive revenue growth by overseeing sales strategies and promotions.
? Monitor sales performance, customer acquisition, and retention.
? Collaborate with the marketing team to implement effective campaigns.
? Maintain strong relationships with key clients, suppliers, and business partners.
4. Financial Management
? Prepare and monitor budgets, forecasts, and financial reports.
? Ensure profitability targets are met and costs are managed effectively.
? Review sales performance, service revenue, and inventory turnover.
? Approve major expenses, purchases, and investments.
5. Customer Satisfaction
? Ensure high-quality customer service across all areas of the dealership.
? Handle escalated customer complaints and resolve issues promptly.
? Continuously improve processes to enhance the customer experience.
F. Tanedo St., San Nicolas Tarlac City 2300 | ? ----------
6. Staff Development
? Recruit, train, and develop staff to build a strong and competent workforce.
? Conduct performance evaluations and provide coaching/mentoring to managers and staff.
? Promote teamwork and maintain high employee morale.
7. Reporting and Accountability
? Submit regular operational and financial reports to top management/owners.
? Ensure transparency in reporting and decision-making.
? Monitor key performance indicators (KPIs) to evaluate branch success.
8. Other Duties
? Represent the dealership in external business functions, partnerships, and negotiations.
? Perform other related tasks as assigned by ownership or executive management.