Customer Service & Operations specialist (eCommerce, Social Media, Shopify)

Operations & Communications specialist

About Sybotanica
We’re a 20-person, high-growth eCommerce brand on a mission to make plants happy. As of today, 90,000 plant lovers across Europe use our products. Our next milestone is 500,000 customers.

We move fast, take ownership, and work closely as a small team. You’ll be working directly with the CS & Operations team

Role Overview
This role combines customer communications with operational support. You’ll be the point of contact for our customers and our affiliate/influencer partners. You’ll also handle structured operational tasks that keep the business running smoothly.

Key Responsibilities (email contact only)
- Customer service: respond to customer inquiries, solve problems, and maintain our high service standard.
- Affiliate management: handle influencer/affiliate communication, onboard partners, track performance, and keep relationships warm.
- Operational support: assist with recurring tasks (data entry, updating reports, organizing information, coordinating with the team).
- Proactively flag issues and suggest improvements.

Requirements
- 1+ years of eCommerce CS experience (Shopify + Gorgias required)
- 1+ years Social Media Management Experience (Scheduling, uploading ads, comment management)
- Excellent written English, organized and detail-oriented
- Strong communicator: clear, empathetic, persuasive when needed
- Comfortable with recurring operational tasks

Nice-to-have
- Google Sheets proficiency
- Affiliate management experience
- Interest in plants (Add “lets grow” so I know you read the whole thing.)

Perks & Benefits
- 13th-month pay (pro-rated if yearly)
- Raises + bonus based on KPI targets every 12 months
- 20 paid leave days per year
- Real-life team events with our PH team!
- Opportunity to grow into a more senior role.



How to Apply
- Send a short message explaining:
- Proof that you are great at what you do, we are only looking for people who want to make a great career. The more the better
- Your best work-related achievement, be detailed.
- How many tickets you handled personally a month in your last CS job.
- Your CV in .PDF
- What motivates you