Vacation Rental Guest Communications

We are a national vacation rental company, operating 150+ properties in multiple locations across the U.S. (New York, Austin, Dallas, Louisville, Indianapolis, Los Angeles, etc.).

We are looking for a remote guest communications associate to join our team that handles all communications on the primary marketing platform we use - Airbnb. This role will also encompass answering calls and texts to our guest service number, so we need someone with native/bi-lingual English language capabilities.

The role will also require communication with our local / on-the-ground team in case there is a guest issue that needs to be resolved locally / in person. One example of this that will take place regularly, is scheduling cleanings with the cleaning company we use.

This IS a high-volume, high-pressure position. You will need to have good time management skills to be successful in this role.

The schedule will be d ---------- after 2 weeks of on the job training. The on the job training will take place Tuesday - Friday 1pm ET - 9pm ET. If you are not available for these 2 weeks of training, do not apply.

Prior customer service experience is a must.

Rates start at $3.00/hour with the potential for quarterly bonuses and raise. Please include the word Pineapple at the beginning of your application. Applications without this will be declined immediately. Please also answer the following question: Have you ever worked directly for an OTA like Airbnb - if yes, which one and describe the work you did for them. This does NOT include simply having listings on a platform.