Virtual Support Agent

Position Overview

We’re looking for a reliable and experienced Tier One Customer Support Agent to join our fully remote team on a temporary, part-time basis. You’ll help customers with their water filtration systems and subscription-related questions through chat, email, and phone.

This is expected to be a 3-month contract role averaging ~20 hours per week. Training is provided. We need someone who can adapt quickly, communicate clearly, and deliver excellent support with a human touch.

What You’ll Do

• Respond to customer questions via chat, email, and phone
• Use Gorgias and Shopify to manage tickets, orders, and subscriptions
• Troubleshoot filter issues and provide science-based answers
• Work with our U.S.-based team via Microsoft Teams
• Follow standard procedures while still offering personalized, thoughtful replies

What We’re Looking For

• Fluent in spoken and written English, with excellent grammar and communication skills
• At least 2 years of U.S. customer service experience (remote preferred)
• Experience with Shopify, Gorgias, and Microsoft Office 365
• Comfortable making customer calls daily through our ticketing system
• Flexible availability — approx. 20 hrs/week
• Training: first 2 weeks, 10:00 AM – 6:00 PM EST
• After training: schedule may vary depending on coverage needs
• Fast, reliable internet and a quiet work environment

Bonus If You Have

• Experience supporting technical or science-based products
• Familiarity with water filtration (not required—we’ll train you!)
• Optional: Submit a short voice recording introducing yourself to stand out

Why Work With Us?

• Temporary, 3-month contract (20 hrs/week)
• Fully remote role
• Supportive, team-oriented culture
• Full product and systems training provided
• Competitive pay