Airbnb Operations Lead

We are a growing Airbnb property management company based in USA seeking a detail-oriented and proactive tea ---------- mber to help with day-to-day operations. This is a full-time position that requires a reliable and motivated individual who can thrive in a fast-paced environment.

Responsibilities:

Guest Communications: Handle all guest inquiries, from pre-booking questions to post-stay feedback. This includes responding to messages, providing check-in instructions, and addressing any questions or concerns guests may have during their stay.

Issue Resolution: Act as the first point of contact for guest issues, such as access problems, Wi-Fi connectivity, or other on-site matters. You will be responsible for troubleshooting and finding timely solutions to ensure a smooth guest experience.

Maintenance Coordination: Schedule and coordinate with local vendors for property maintenance and repairs. This involves dispatching the right maintenance vendor and ensuring all work is completed efficiently and to a high standard.

Cleaning Coordination: Manage the cleaning schedule for all properties. You will communicate with our cleaning team, schedule cleanings, and make sure all properties are ready for the next arrival.

Administrative Support: Assist with other administrative tasks as needed, such as updating calendars, managing listings, and preparing reports.

Qualifications:

3+ years of experience in Airbnb property management and/or hospitality is required

Excellent written and verbal communication skills

Strong problem-solving abilities and a calm, professional demeanor

Ability to work independently and manage multiple tasks simultaneously

Proficiency with property management software (e.g., Guesty, Hospitable) and familiarity with Airbnb's platform.

A reliable internet connection and a quiet workspace

Ability and willingness to work based on US time zone