SEEKING CUSTOMER SUPPORT VIRTUAL ASSISTANT: Customer Success Specialist (Email, Live Chat, Phone)

Do you have a passion for providing outstanding customer service and ensuring customer satisfaction? We are looking for a full-time (40 hours/week) employee to assist us in providing excellent customer support to our prospects and existing customers through email, live chat, and phone support.

The primary responsibilities of the individual will be to help answer prospective customers' questions as well as handle requests from existing customers through channels such as, email, live chat, social media and other marketplace platforms.

The ideal candidate should have experience in customer support and sales with USA English-speaking customers as well as ability to handle marketing and eCommerce order processing tasks. Must be fluent in English (speaking and writing). You will be working with multiple customer support software platforms ranging from live chat, email communication, shipping logistics tracking, order management, marketplace.

You will be a great fit if you:
Are personable, patient, and empathetic toward others and have a desire to help people
Can communicate clearly and effectively through written and verbal communication
Are attentive to details and a great team player who seeks to help others around you––including customers and our internal team
Can execute daily operations involving support, implementations, and best practices for ensuring customer satisfaction
Are able to work well under pressure in a very fast paced environment
Can undergo extensive training and learn quickly
Are dedicated and have a desire to learn and improve yourself constantly
Love working at night (this is strictly a night shift position)


If you’re feeling excited after reading this job description and want to be a part of a fast-growing small company that values your long-term growth within the team, we would like to speak with you! Experiences with eCommerce, marketplace platforms, technical product support, communications software , and social media are a plus.

Working Hours: 12:00AM-9:00AM (night shift with 1-hour break) / 9:00AM-6:00PM PST