Customer Service

Application: Please submit the following things in order to be considered:
- Resume
- Video cover letter
1. Why do you think you would be a good fit for this role at our company?
2. What is your favorite part about customer service?
3. Describe what would you do to make a clients day special?

Position Overview
We're seeking a Customer Support Specialist who excels at building genuine human connections. This is not just a customer service or sales position — we are looking for someone with a warm, conversational personality, the kind of person who makes others feel like they’re speaking to a friend or family member.

The ideal candidate thrives on empathetic communication, loves chatting with customers, and has a natural ability to make people feel seen, heard, and valued — even during challenging conversations. Every customer should hang up feeling better than when they called.

Key Responsibilities:
• Establish authentic, friendly rapport with customers across phone, chat, and email.
• Handle retention and cancellation calls with empathy and problem-solving mindset.
• Listen actively to customers’ concerns and work toward resolutions that genuinely serve their needs.
• Conduct follow-up calls to ensure satisfaction, build loyalty, and re-engage past clients.
• Perform "Welcome Calls" to build a strong first impression and clarify service expectations.
• Recognize opportunities to upsell services in a natural, non-pushy manner.
• Collaborate with the operations and scheduling team to ensure seamless customer experiences.
• Track interactions and outcomes in the CRM to inform retention strategies.
• Offer emotional intelligence and care in every interaction — customers should leave the call smiling.

What We’re Looking For:
• A naturally friendly, talkative, and compassionate personality — someone who enjoys real conversations.
• Experience in customer support, retention, or sales (cleaning industry is a plus).
• Strong listening and interpersonal skills; empathy is your superpower.
• Ability to de-escalate concerns and guide customers toward positive solutions.
• Excellent organizational skills and comfort with multitasking.
• Tech-savvy; comfortable with CRM software, spreadsheets, and digital communication tools.
• Self-motivated, proactive, and comfortable in a fast-paced environment.

What You’ll Love About Working With Us:
• A supportive, culture-driven team that values you as a person.
• Flexible hours and the ability to work remotely.
• Paid time off and recognition for outstanding work.
• Schedule: Monday-Saturday