Operations Assistant

Schedule: Full-time, or part-time with the opportunity to grow into full-time

Hours:
Saturday–Sunday: 8:00 AM – 4:00 PM ET
Monday–Wednesday: 2:30 PM – 10:30 PM ET


Lead & Member Communications
- Text with inbound leads, ensuring timely responses and a friendly, consultative tone, using our standard responses.
- Send pre-appointment reminders to reduce no-shows and ensure smooth member visits.
- Follow up post-appointment to gather feedback and encourage repeat engagement.
- Request reviews fro ---------- mbers with positive experiences, helping build Tox Club’s reputation.

Operational Support
- Monitor and manage daily workflows, plugging any manual operational gaps until automated solutions are in place.
- Ensure communications and processes are consistent, accurate, and member-friendly.
- Track and flag issues in real time to the team to ensure no member falls through the cracks.

Process Optimization & Team Support
- Identify areas for improved efficiency and share feedback with the team.
- Partner closely with the founder to refine systems, member engagement flows, and operational best practices.