Systems Administrator II / III

Would you like to join one of the fastest growing MSPs? Xobee Networks is on a mission to transform IT support, and we are growing fast! With thousands of clients across the United States, we are seeking a driven and tech-savvy Systems Administrator to join our elite team of IT professionals.

At Xobee, you won’t just have a job - you’ll be part of a dynamic, forward-thinking company where innovation and growth are at the core of everything we do. If you're passionate about technology, thrive in fast-paced environments, and love solving real-world problems, we want to hear from you!

To be considered for this position, you must submit your CV, as well as a video introduction at:

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POSITION OVERVIEW:

The Systems Administrator II is responsible for providing professional and clearly communicated technical support to Xobee’s clients and vendors, and has proven experience troubleshooting problems ranging from server, network, and PC issues. Tier II is responsible for the installation, secure configuration, and support of client workstations, servers, networking, and storage platforms. Systems Administrators are highly motivated with the desire and drive to learn quickly. Candidates enjoy working in a fast-paced environment, with the ability to work independently or with a team.

This position requires work during normal business hours (M-F 8am-5pm PST), however, operational needs may require additional time outside of normal business hours.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The following is a list of essential job functions and responsibilities for the Systems Administrator II. Other duties and responsibilities may be added as needed or modified from time to time.

• Diagnose and resolve support tickets that come in via phone, email or chat.
• Provide quality customer service in all forms of communication.
• Clearly communicate with clients in a professional and timely manner to keep them informed about the progress of their service requests and i ---------- .
• Collaborate with internal tea ---------- mbers regarding resolutions to various client issues.
• Utilize experience and knowledge to assess issues and provide solutions.
• Take ownership of tickets and client interactions.
• Assist with responding to alerts and tickets from various monitoring systems.
• Document resolutions and update procedures that may be outdated.
• Report critical i ---------- or problems that become too complex for self-resolution.
• Escalate issues to Tier III when necessary.

REQUIRED SKILLS AND EXPERIENCE:

3 or more years of experience in administering/supporting the following:

• LAN/WAN environments
• DHCP, DNS
• Office365/Azure/Active Directory/GPO
• Knowledge of MS Licensing programs
• Microsoft Windows Server 2012 and above
• Help desk or relevant customer service skills
• Experience with PSA and RMM tools
• Fundamental understanding of DNS, DHCP and TCP/IP
• Microsoft Exchange
• VMware/Hyper V
• Knowledge of backup technologies
• Knowledge of security practices and policies

Preferred Skills and Experience:

• Strong MSP or similar work experience
• Associate or Bachelor’s degree in a computer related field required. Relevant and significant industry experience may provide as a substitute for education.
• Any Microsoft, Cisco, Security+ or other certifications is a plus
• Sophos Endpoint
• Sophos XG Firewall
• ITGlue
• ConnectWise
• Veeam Backup and Replication
• Ubiquiti
• RDS environments
• DUO