Proactive Virtual Assistant

We are a lean but growing eCommerce brand selling natural products, with customers mainly in Europe and soon expanding to the US and Australia.

We’re hiring a Virtual Admin to help us run smoother by taking ownership of a variety of administrative and operational tasks from keeping product and vendor data in order to reporting, documentation, and supporting customer service.

We value initiative, strong data and documentation skills, and the drive to raise standards over time. What matters most is your ability to understand what’s needed, figure things out, and get things done -= everfy day. We’ll guide you at first, but you’re expected to quickly take ownership your areas and improve the processes you touch, and grow into bigger responsibilities.

The role starts part-time with the potential to grow full-time. If you’re looking for a place to just tick boxes, this won’t be a good fit. But if you’re curious, resourceful, and want to grow with us long-term, we’d love to hear from you.

Main Requirements:
- Ability to process and manipulate raw data into insights and actions
- Attention to detail
- Independent Problem solving
- Documentation and reporting skills

Other requirements:
- Initiative and autonomy
- Communication (written & spoken English)
- Customer support basics
- Process improvement mindset
- Time management
- Willingness to learn

Examples of tasks you might handle:
- Stock management: Pull stock data from BI tools or the fulfillment center back office, identify products nearing out-of-stock, and place replenishment orders with vendors
- Vendor management: Follow up on open purchase orders, confirm delivery timelines, and maintain up-to-date supplier records
- Customer support: Track down the status of customer orders by checking with the fulfillment center or carrier, resolve issues, and update the customer in clear, friendly communication
- Reporting: Analyze sales and BI data to find which products are selling or not selling, prepare reports, and present findings or recommendations to management
- Admin and documentation: Create and maintain SOPs/Order records, keep documentation clear and scalable, and support management with structured data updates