Client Support Manager

I am looking for an experienced and driven Manager to lead and oversee our client support teams, including call center, virtual front desk, billing, and administrative office functions. This individual will play a key role in ensuring smooth billing, front desk operations, call flows, verification of benefits, authorization processes, and staff training. The ideal candidate is detail-oriented, highly organized, and comfortable leading both in-house teams and virtual assistants.

Key Responsibilities
- Lead and manage billing, call center, and front desk teams, ensuring exceptional customer service and operational efficiency.
- Oversee verification of benefits and authorization processes to ensure accuracy and timeliness.
- Train, coach, and develop staff to consistently meet performance standards.
- Monitor and analyze metrics and KPIs, implementing strategies for continuous improvement.
- Collaborate with and manage virtual assistants, delegating tasks effectively.
- Create and implement standard operating procedures (SOPs) to improve workflow and productivity.
- Work cross-functionally with leadership to support company goals.


Qualifications
- 3+ years of management experience in healthcare operations, medical billing, or call center environments.
- Strong knowledge of insurance verification of benefits and authorization requirements.
- Proven success in training staff and managing teams, both onsite and remote.
- Experience working with virtual assistants and distributed teams.
- Excellent organizational, analytical, and problem-solving skills.
- Strong communication and leadership abilities.
- Experience in WebPT, Stride, Tebra, Prompt, or Heno is a plus.

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