Operations Manager — Shopify | Inventory & Automation | Executive Support

Shopify Operations Manager (Inventory, Automation, EA Support) — Multi-Brand Portfolio |
Full-Time Remote

Type: Full time · Remote (Independent Contractor)
Compensation: $1,700–$2,100 USD/month DOE + quarterly performance bonus (Wise)
Schedule: 40 hrs/week, with 2–4 hrs overlap with CET (Mon–Fri)
No agencies. No part-time. No overemployment. 80+ OJ ID PROOF

About Us
We operate a 6-brand Shopify portfolio selling globally. We run lean, move fast, and optimize for
data, customer experience, and operational excellence. This is a long-term seat with
headroom—own the backbone of the business and scale with us.

The Role: What You’ll Own
- Inventory Leadership - Forecasting, ordering, supplier coordination, POs, and vendor dossiers
(terms, lead times, QA notes). Prevent stockouts while protecting cash.
- Ops & Process - Build SOPs, Asana workflows, and checklists you author. Ship automations
(Zapier/Make + Sheets/Apps Script) to eliminate manual work.
- Shopify Ops - Day-to-day reliability of stores and the app stack (discount logic, shipping rules,
bundling, subscriptions, fraud, etc.).
- Customer Experience QA - Audit Gorgias/Zendesk quality, surface patterns, and drive fixes that
move FRT/CSAT/retention.
- Insights - Deliver a concise Monday Insight Pack (KPIs + 2–3 actions) per brand.
- Hiring Enablement - Build light pipelines and SOPs; help staff key roles.
- Knowledge Ownership - Know suppliers, constraints, and recent changes end-to-end.
- Executive Support - Be the CEO’s operating partner. Prepare weekly briefs, run special projects,
validate data, draft SOPs. (No calendar babysitting.)
- Social Scheduling - Schedule/automate posts (tool of choice). No copywriting required.

90-Day Outcomes (what success looks like)
- Forecast model live with documented ROP/ROQ, safety stock, and coverage by SKU.
- Stockouts down; inventory turns up without cash crunch.
- Asana SLAs green; 20%+ manual hours removed via automations.
- CX metrics trending up; top 5 recurring issues eliminated.
- On-time Monday packs with crisp commentary and owner-assigned actions.

Must-Have Experience (non-negotiables)
- 5+ years Shopify operations (multi-store or 200+ SKUs).
- Advanced Google Sheets/Excel; comfort with Apps Script is a plus.
- Built and ran inventory/forecast models (lead times, safety stock, EOQ).
- Asana admin-level project management; Zapier/Make automations shipped.
- Gorgias or Zendesk power user; can audit and coach VA teams.
- C1/C2 English—clear written summaries and tight stakeholder updates.
- Executive support background (briefs, research, vendor follow-ups, SOPs).

Nice to Haves
- Inventory Planner, CIN7, Skubana, Stocky
- Klaviyo basics
- POS/3PL coordination
- SEO familiarity
- CRM (HubSpot/Zoho)

Tooling You’ll Touch
- Shopify + key apps
- Asana
- Google Sheets
- Zapier/Make
- Gorgias/Zendesk
- Slack
- Notion
- Drive

Compensation & Benefits
- $1,700–$2,100 USD/mo base (DOE), quarterly bonus tied to portfolio KPIs
- Annual rate review; stable long-term role
- Payments via Wise. Independent contractor

How to Apply (follow exactly or you won’t be considered)
- Step 1 - Platform application only (no email). Attach resume + OnlineJobs profile link.
- Step 2 - Loom video (?2 minutes). Quick intro and tell us about yourself, possibly also show an
ops sheet you built recently.
- Step 3 - Answer the five bullets below in-line (no attachments):
- Years in Shopify ops and approx. SKUs you’ve directly managed
- Executive support experience (years + what you owned)
- Recent brands/companies and your top responsibilities
- Tools you’ve used hands-on: Shopify, Asana, Zapier/Make, Gorgias/Zendesk, Google
Sheets/Excel (be specific)
- Start date (can you start within 30 days?) and target monthly rate (USD)

We will only review candidates who follow these steps precisely. If your background is mainly VA
tasks or only frontline support, this role isn’t the right fit