Interior Design Virtual Assistant/Customer Service

This role is perfect for someone who has strong organizational and negotiation skills, a passion for interiors, and a love for sourcing and researching furniture & decor trends.

You’ll thrive in this role if you:
* Enjoy researching and sourcing furniture, lighting, fabrics, and décor
* Have excellent customer service skills and love supporting creative projects
* Work well independently in a remote setup with minimal supervision
* Take pride in helping people create homes they’ll love.

What You’ll Do:

Client & Customer Support
* Be the face of the company via email and chat answer questions, guide customers, and provide outstanding service.
* Assist with processing orders, managing quotes, and ensuring a smooth experience.

Product Sourcing & Procurement
* Research and source furniture, lighting, fabrics, and decor.
* Track availability, lead times, and manage fulfillment.

Purchasing & Order Management
* Prepare purchase orders, invoices, and confirmations.
* Monitor deliveries, logistics, and order status.
* Handle follow-ups, issue resolutions, and returns when needed.

Client Coordination
* Build and maintain relationships with partner brands.
* Keep clients updated with timely communication.

Administrative Support
* Maintain purchasing databases and spreadsheets.
* Assist with budget tracking and cost comparisons.

Design Support (Bonus!)
* Stay updated with design and furniture trends.
* Suggest budget-friendly, stylish alternatives to clients.

What You’ll Need
* 1–2 years experience in BPO or customer service
* Strong organizational, negotiation, and communication skills.
* Familiarity with furniture/interior design terms and trends is a Plus!
* Proficiency with Google Workspace/Microsoft Office.
* Experience with project management tools (Monday, HelpDesk, SquareSpace, ClickUp, etc.) preferred.
* Reliable home office setup (computer, headset, strong internet; backup internet encouraged).
* Ability to work US graveyard shift (Mon–Fri, potential weekends).

Perks & Benefits
* Work-Life Balance: Family first, always
* Remote: Work from home, anywhere
* Competitive Pay: Includes 13th-month pay (prorated)
* PTO: Accrue up to 20 paid leaves per year (after 12 months)
* Health Benefits: Allowance available after 12 months.

If you’re interested in this role, please read as we wont entertain messages of those who didn't follow instructions. Send an email to contact[AT]designbroker[DOT]co with the subject line: “VA Email and Chat Support – [Your Name and Location in the PH]”

In your email, kindly include the following:
1. Your favorite home decor or furniture brand.
2. Your current employment status (if applicable).
3. Your desired work schedule (full-time or part-time) and your expected hourly rate.
4. If you’re good with working the night shift (US time).
5. Availability: Can you work Monday–Friday? Weekends?
6. A screenshot of your internet Speedtest results from speedtest.net, (Attach to your email) and let us know if you have a backup internet connection.
7. A photo of your workstation. (Attach to your email)
8. Your most recent CV. (Attach to your email)

Qualified candidates may be invited to complete a short test and attend a quick video interview.

We look forward to hearing from you!