Expert Fashion Dropshipping Customer Service Agent

Our e-commerce brand is growing rapidly, and we’re seeking an experienced and resourceful Customer Service Expert with a strong background in fashion dropshipping to join our team. This is a part-time position with strong potential of becoming full time quickly for someone who can take ownership of our return/refund funnel and reduce refund % through smart systems and customer handling. Please apply with the word ‘LOOP’ before you introduce yourself.

PLEASE NOTE: Applications done with AI will NOT be reviewed.

You must be proficient in:

- Handling CS for fashion dropshipping stores (must)
- Shopify, (must)
- Gorgias/Re:amaze/Zendesk. (must)
- Building return/refund SOPs that keep refund rates low (must)
- Working directly with suppliers and fulfillment agents (must)

Requirements:

- Proven track record of keeping refund rates low for fashion ecom stores. (evidence required)
- Fluent in English (must be great at warm, clear communication).
- Can plug in tested return/exchange templates and backend workflows.
- Has experience managing CS for general fashion stores.

What We Offer:

- Competitive pay based on experience.
- Bonus based on performance KPIs (refund %).
- Flexible working hours and long-term position.

PLEASE READ!!!
Please answer the following questions in your application:
1 How many fashion ecom stores have you worked with as a CS agent?
2 What’s the lowest refund rate you’ve maintained and for how long?
3 Do you have return/refund SOPs/templates you can bring in right away?

We will not review submissions without answers.

If you meet the requirements, we’d love to work with you. Apply now and help us scale with a world-class customer experience. Please apply with the word ‘LOOP’ before you introduce yourself.

Best regards,
MJ