Virtual Account Manager & Customer Success Specialist

About Flight Suite AI ( www.flightsuite.ai )
Flight Suite AI is a fast-growing SaaS platform helping businesses streamline operations with AI-powered CRM, automation, and customer engagement tools. We are looking for a proactive, people-oriented Customer Success and Account Manager who can serve as the bridge between our customers, support and marketing teams, and company leadership.

This is not a basic virtual assistant position. It is a front-facing role with responsibility for managing customer relationships, supporting sales demos, and coordinating internal priorities. If you are ambitious, resourceful, and thrive in a client-facing environment, this role could be an excellent next step in your career.

Key Responsibilities
Act as the first point of contact for customers (via chat, Loom, or video calls).
Conduct onboarding, product demos, and training sessions.
Ensure clients are supported and successfully adopting Flight Suite.
Escalate technical issues to the support team when necessary.
Serve as the bridge between the CEO and internal teams (support and marketing).
Translate daily and weekly priorities into actionable tasks.
Monitor progress and escalate risks or issues as needed.
Lead demo calls with prospects and support the sales process.
Assist with proposals and follow-up communications.r
Use tools such as ChatGPT to follow step-by-step instructions and solve problems.
Take initiative by finding solutions independently and drive results.


Qualifications
Reliable internet, webcam, and microphone.
Previous experience in customer success, account management, or client-facing virtual assistant roles.
Comfortable and confident speaking on video calls with clients and prospects.
Excellent written and spoken English communication skills.
Strong organizational and project management skills.
Proactive problem-solver with a self-starter mindset.
Tech-savvy and adaptable to new tools and platforms.
Preferred but not required: experience with SaaS, CRM systems, or AI platforms.

Compensation
Competitive base pay (commensurate with experience, paid in PHP).
Opportunity to earn additional commission based on sales performance.
Long-term role with significant growth potential as Flight Suite scales.

Hiring Process
Step 1: Submit your resume along with a 90-second Loom video introducing yourself and explaining why you are the best candidate for this role.
Step 2: Selected candidates will be invited to complete two short case studies (a customer-facing test and an initiative test).
Step 3: Final interview with the CEO.
Step 4: Offer and onboarding.

How to Apply
Send your resume and 90-second Loom introduction video to ----------