Customer Service Representative

We are seeking a friendly, detail-oriented, and solution-focused Customer Service Representative to join our team. As the first point of contact for customers, you will play a vital role in ensuring customer satisfaction by providing timely, accurate, and effective assistance across various communication channels.

Location: CEBU CITY, PHILIPPINES
Work Hours: SHIFTING SCHEDULE
CAN START ASAP

Key Responsibilities:
- Respond to customer inquiries via phone, email, live chat, or social media in a professional and timely manner.
- Resolve customer issues, complaints, or concerns efficiently while maintaining a high level of customer satisfaction.
- Provide product/service information, troubleshoot problems, and assist with order processing, returns, and account issues.
- Document customer interactions and maintain accurate records in CRM or other systems.
- Collaborate with other departments to ensure prompt resolution of customer issues.
- Stay up to date on products, services, company policies, and promotions.
- Identify customer needs and recommend appropriate products or services.
- Follow up with customers to ensure resolution and satisfaction.

Requirements:
- High school diploma or equivalent (Associate or Bachelor's degree preferred).
- Proven experience in a customer service role is a plus.
- Fresh graduates are welcome to apply.
- Excellent communication and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and attention to detail.
- Familiarity with CRM systems and customer service software is a plus.
- Comfortable working in a fast-paced environment and adapting to change.