Paypal Dispute Agent

Who are we?

We’re a fast-growing e-commerce company running multiple Shopify-based dropshipping stores across Europe and the US. With thousands of orders shipped monthly, we receive our fair share of disputes, and we’re looking for someone to handle them fast and professionally.

Who are we looking for?

A reliable and responsive Dispute Representative who can check disputes daily, respond with proper evidence, and update our internal tracker. You should be detail-oriented, able to work with templates and SOPs, and committed to helping us win more cases and lose less revenue.

You’ll be reporting to our Dispute Manager, and working with the customer service team when needed.

Your responsibilities:

Check for new disputes daily on PayPal and Shopify

Respond to each dispute on time using templates and case-specific details

Gather and upload evidence such as tracking numbers, receipts, product info, and communication logs

Update the internal dispute tracker (status, reason, result, recovery amount)

Follow the manager’s SOPs carefully and consistently

Flag complex or unusual cases to the manager

Communicate with customer support to get missing information if needed

Work quickly and avoid missed deadlines

Requirements:

Experience handling disputes or customer complaints in e-commerce (Shopify/PayPal)

Clear, professional written English

Very reliable and punctual, no missed deadlines

You’ll need to begin your shift at 6AM China time to ensure real-time communication with our suppliers

Familiar with Google Sheets, PayPal, and Shopify backend

Able to follow detailed SOPs and flag exceptions properly

Strong attention to detail when copying data and uploading files

What we offer:

100% remote work, flexible hours

Full-time position (approx. 8/10 hours/day, 7 days/week)

Clear SOPs and support from your manager

Weekly feedback and check-ins

Competitive monthly compensation

Long-term opportunity with performance-based growth

How to apply:

Send your application in English with your CV and the hashtag #DISPUTEREP in your message.

Please answer the following:

Have you handled PayPal or Shopify disputes before? If so, how many per week?

How many years of experience do you have handling PayPal disputes?

Can you share an example of a case you won and how you handled it? (Show a case that was difficult to win)

Are you available daily to check for new disputes?

What is your desired monthly compensation in USD?

What’s your favorite dish?

Are you okay following detailed SOPs and communicating daily with a manager?