Hotel Remote Front Desk and Reservations Specialist

We are a 40-room boutique hotel located in Washington, DC, seeking dedicated remote workers based in the Philippines to join our team as Front Desk and Reservations Specialists.

In this fully remote role, you will serve as the primary point of contact for our guests, handling inquiries and providing exceptional customer service while supporting our operations.

You'll play a crucial role in ensuring smooth reservations, guest satisfaction, and property security through a combination of call center duties, administrative tasks, and video monitoring.

This position offers the flexibility of working from home with reliable high-speed internet and a professional setup.

Most customer interaction will be done by responding to messages from your computer. Some phone calls may take place through our voip phone system. Brief on-camera interactions via video chat with customer is required when an in-house customer in the lobby has a question for the front desk.

Your daily responsibilities will include managing incoming emails, text messages, can calls from guests, assisting with reservation bookings, modifications, and cancellations using our hotel management system.

You'll also review reports to conduct quality control checks on existing reservations to verify details such as payment accuracy, matching guest and credit card names, room assignments, and reviewing guest IDs submitted through our pre-arrival verification portals.

Additionally, you'll be available for on-demand video chats via a lobby kiosk to provide live assistance to in-house guests or new arrivals, ensuring a seamless experience even when most of your work is conducted off-camera.

You'll monitor our front doorbell cameras and respond to any delivery services that ring the doorbell to drop off packages, or to respond to guests who are locked out and can't get in with their door pin codes.

During our overnight hours, you'll also monitor our security cameras to detect any guest issues, disturbances, or perimeter activities, promptly alerting the on-site team member for resolution.

We are looking for reliable, detail-oriented individuals with excellent communication skills in English, a customer-service mindset, and the ability to multitask in a fast-paced environment.

Prior experience in hospitality, call centers, or remote customer support is preferred, along with familiarity with tools like Zoom for video calls and basic computer proficiency.

To apply, please follow the instructions below plus include a picture of a carabao attached to your message to us or pasted at the end of your statement.

If you're proactive, vigilant, and excited about contributing to a dynamic hotel team from the comfort of your home, apply now to help us deliver outstanding service to our guests in Washington, DC.

We are a small hotel and a small team and consider our staff to be like family. We will provide training, constant feedback and coaching. We hope that you would expect to work with us for at least two years, and enjoy it to stay longer with us and grow as we grow.

We have full-time and part-time positions available. We have positions available for Philippine daytime and Philippine night time.

To apply, please send your resume + a 4 sentence statement about yourself and follow any other instructions above.