US brand COO

Chief Operating Officer (COO) – E-commerce Brand (US Market)

We are looking for a highly skilled and motivated Chief Operating Officer (COO) to join our US-based e-commerce brand. This role will be pivotal in overseeing daily operations, ensuring smooth processes across departments, and driving growth. The position will start as part-time, with the opportunity to transition into a full-time executive role as responsibilities expand.

Key Responsibilities

Team Leadership & Performance: Oversee and support tea ---------- mbers to ensure they meet daily KPIs and uphold performance standards.

Operational Management: Ensure seamless day-to-day operations across logistics, customer service, and fulfillment.

Systems & Processes: Manage and optimize Google Sheets to improve visibility, tracking, and departmental efficiency.

Customer Experience: Collaborate closely with the customer service department to ensure smooth handling of support emails, returns, and payment processors such as PayPal and Payarc.

Additional Responsibilities (as the role grows)

Marketing Support: Oversee and potentially assist in Facebook ads management and media buying.

Product Research: Lead and supervise product research to identify new opportunities for growth.

Preferred Qualifications

Proven operations management experience, preferably within e-commerce or dropshipping.

Strong technical and analytical skills.

Background in finance and operational budgeting.

Advanced proficiency in Google Sheets/Excel.

Experience in customer service processes and dispute management (PayPal, Payarc).

Familiarity with media buying is a strong plus.

Why Join Us?
We are an ambitious e-commerce brand operating in the US market, with strong growth goals for 2025 and beyond. Our immediate objective is to achieve 7-figure revenue months in Q4, and we’re building the right team to make it happen. This role offers the chance to grow with the company, influence major operational decisions, and transition into a senior leadership role.

If you believe you’re the right fit, please apply with a personalized application explaining why you’re the best candidate for this role. We look forward to reviewing your application and potentially scheduling an interview.

Best regards,

Kylian van Lun
CEO VeltaHome