Customer Service Inspriation

Hey
We are one of the largest self help websites in the US and we are looking for a rockstar customer service person to add to the team.

We are all remote based and we also like to have fun but work hard.


Customer Service Representative Job Duties:

-Attracts potential customers by answering product and service questions; suggesting information about other products and services.
-Opens customer accounts by recording account information.
-Maintains customer records by updating account information.
-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
-Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.
-Content moderating and answering any questions people have on our social media platform
-Encouraging users by interacting with them in the comments section of our social media
-Making sure our tribe is health and happy online

Customer Service Representative Skills and Qualifications:

Customer Service exerpience, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, Good English and writing

Only those who apply through our link will be picked for an interview