Property Management Operations VA (Long Term Rentals) – US Eastern Hours

I'm an owner operator of dozens of multifamily long term rentals in New Jersey. I’m hiring a Property Management Ops VA to run day to day so I can be nearly hands off.

You will:
• Handle tenant communications (SMS/phone/email), rent follow ups, renewals, notices.
• Coordinate maintenance end to end: triage ? vendor dispatch ? scheduling ? confirmations ? closeout (photos/invoice).
• Keep a zero lapse compliance calendar: HOI renewals, vendor COIs, city/state inspections & permits.
• Manage turnovers (punch list, vendors, cleaning) and deliver weekly KPIs + month end summary.

Must have:
• 2+ yrs US property management experience (LTR).
• Confident spoken/written English; calm phone presence.
• Solid PM software experience (DoorLoop/AppFolio/Buildium/Rent Manager), Google Sheets, and basic QBO.
• Organized, accountable, and comfortable working US Eastern hours.

Nice to have: Textline/Google Voice, ClickUp/Notion, Property Meld/Latchel.

How to Apply (required):
Include “I close the loop” at the top of your message and reply in bullets to:
1. PM software you’ve used (modules: rent/ledgers, WOs, renewals, reporting) + your depth in each.
2. Your maintenance workflow and typical response time / time to close.
3. Your rent delinquency process (timeline from reminder ? late fee ? owner approved notice).
4. How you track HOI/COIs/permits/inspections (fields + reminder cadence).
5. Portfolio you’ve supported (unit count, markets) + US time zone coverage.
6. Tech setup: speedtest screenshot, PC specs, headset, backup internet/power; VoIP call comfort.
7. Voice note (60–90s): 8:30pm, tenant reports an active leak under the kitchen sink—what do you do in the first 15 minutes?
8. Two US references.

No agencies.