Client Success & Operations Manager - Assistant

About Us
NLG Agency is a fast-growing social media agency helping businesses scale their online presence through creative content, paid ads, and streamlined operations. We’re looking for a highly organized and proactive Client Success & Operations Manager to oversee client relationships, team coordination, and operational efficiency.

The Role
You’ll act as the bridge between our clients, creative team, and agency owner. Your mission is to ensure projects run smoothly, deadlines are met, invoices are paid, and clients always feel supported. This role is perfect for someone who thrives in a fast-paced environment, can juggle multiple projects, and loves keeping things organized.

Responsibilities

Daily

Monitor all client WhatsApp/Slack group chats and respond within 1 hour.

Assign editing tasks in Notion and confirm progress.

Manage shoot calendar, ensuring all dates and deadlines are met.

Ensure content is uploaded, scheduled, and ready to publish.

Schedule shoots and coordinate with videographers and editors.

Send invoices and follow up on payments.

Weekly

Host a quick team sync (10–15 mins) to align priorities.

Deliver client status reports.

Oversee new client onboarding progress.

Research and share trending content ideas with the team.

Review client payment tracker.

Monthly

Audit Notion and Google Drive organization for accuracy.

Report financial status (paid, pending, overdue) to the agency owner.

Confirm every client has at least 15 days of content scheduled.

Tools You’ll Use

Notion (project management)

Google Drive (file management)

Meta Business Suite (content oversight)

QuickBooks/Stripe (invoicing & payments)

WhatsApp/Slack (client communication)

Reports To
Agency Owner

What We’re Looking For

Strong organizational and communication skills.

Experience in client management, project coordination, or operations.

Comfortable working with digital tools and managing remote teams.

Proactive mindset — you don’t just wait for problems, you prevent them.

Creative industry experience (social media, content, or marketing) is a plus.

Why Join NLG Agency?

Be part of a growing agency shaping the future of social media marketing.

Work with a young, dynamic, and creative team.

Opportunity to grow into higher-level operations or client success leadership.